A not-for-profit housing trust, supporting a broad range of communities through its housing services and community development initiatives. The organisation’s leadership team was entering a period of transition and needed support to clarify strategic direction, strengthen team cohesion, and lead with greater intent.

With a newly appointed Chair of the Board and an ambitious agenda ahead, the CEO and Senior Leadership Team (SLT) recognised the need for greater alignment across directorates. They were seeking clarity on purpose, roles and responsibilities, and a stronger sense of collective ownership for the organisation’s future direction.

The goal was to create a high-performing leadership team capable of leading change, working cohesively, and holding one another accountable - while fostering a culture in which people felt informed, engaged and well led.

Working closely with the CEO and SLT, LSP designed a structured development process combining individual and collective work. This included:

• One-to-one coaching conversations with SLT members
• MBTI profiling and 360-degree feedback
• Interviews with key stakeholders, including the Chair of the Board
• Targeted support on strategic alignment and decision-making
• Facilitated away days for the SLT and wider management team

The process created space for reflection and practical action. Sessions were structured to help leaders clarify their purpose, increase awareness of themselves and one another, and create a shared ethos that could be embedded across the organisation.

The impact was felt at every level. The organisation now has a clearly articulated purpose and direction, signed off by the Board and understood across all directorates. There is a shared language in place that links strategy and delivery.

Other outcomes included:

• Greater clarity on roles and responsibilities, with leaders operating at the right level
• A more open, transparent culture with regular feedback and stronger internal communication
• Increased awareness of individual and team strengths
• Improved relationships and trust within the SLT
• A shared approach to problem solving and a stronger ability to respond quickly to emerging challenges

By the end of the engagement, the SLT reported a deeper sense of alignment and momentum. The shift in team dynamics, combined with clearer strategy, helped drive both commercial results and positive social impact.

This was a thoughtfully designed partnership that responded directly to the team’s needs and supported meaningful progress with clarity and intent.

Individual coaching created space for reflection, helping each leader deepen their self-awareness and sharpen their focus. Group sessions built on this foundation, fostering trust, open dialogue and a shared commitment to direction and delivery.

The content was practical and grounded - directly linked to the challenges and opportunities the organisation was facing. Every session was tied to real work, with tools and frameworks that helped the team move from conversation to action.

What truly set this programme apart was the quality of the relationship. The leadership team worked with LSP as a trusted partner - confident in our ability to challenge where needed, support where helpful and stay focused on the outcomes that mattered most.

LSP was chosen for its ability to balance strategic insight with deep human understanding. The combination of individual coaching, facilitated group work and senior-level challenge created the conditions for change to take root and be sustained. The Trust valued LSP’s flexible, steady approach and commitment to working as a true partner throughout the process.

Interested in a similar transformation for your organisation?