1. Introduction
This privacy notice provides you with details of how we collect and process your personal data through your use of our site lspleadership.com
Our website and services are not intended for children, and we do not knowingly collect personal data relating to children under the age of 18.
LSP Leadership Ltd is the data controller, and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).
Contact Details
Our full details are as follows:
Full name of legal entity: LSP Leadership Ltd
Email address: admin@lspleadership.com
Postal address: 7 Sandy Court, Ashleigh Way, Langage Business Park, Plymouth, Devon, PL7 5JX Telephone number: 07458 111998
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at admin@lspleadership.com
2. What data do we collect about you, for what purpose and on what ground we process it?
Personal data means any information capable of identifying an individual. It does not include anonymised data. We may process the following categories of personal data about you:
- Communication Data that includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance, or defence of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.
- Customer Data that includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address email address, phone number, contact details and purchase details. Payment card details are processed securely by our third‑party payment providers and are not stored by us. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.
- User Data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back- ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.
- Technical Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.
- Marketing Data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to manage our relationship with you and, where permitted by law, to send you marketing communications. Our lawful ground for this processing is either your consent or our legitimate interests, depending on the nature of the communication and your relationship with us. Further detail is set out in Section 4 below.
- Sensitive Data - We do not collect any Special Category Data (as defined under UK GDPR), including data revealing race or ethnicity, religious or philosophical beliefs, health data, or biometric data. We also do not collect data relating to criminal convictions or offences. Where we are required to collect personal data by law or under the terms of a contract and you do not provide that data when requested, we may not be able to perform the contract. In such cases we will notify you at the relevant time. We will only use your personal data for the purpose it was collected for, or a reasonably compatible purpose. Where we need to use your personal data for a new purpose, we will notify you and explain the lawful basis. We do not carry out automated decision‑making that produces legal or similarly significant effects on individuals.
3. How we collect your personal data
We collect personal data when you provide it to us directly, for example by filling in forms on our website or by corresponding with us by email.
We may also collect limited technical data automatically through the use of cookies and similar technologies. Further details are set out in our Cookie Policy.
We may receive personal data from third parties such as professional advisers, payment service providers, and publicly available sources where relevant and lawful
4. Marketing Communications
We may process your personal data for marketing communications where permitted by UK data protection and electronic marketing laws.
Where required by law, we will obtain your consent before sending you marketing communications. In other circumstances, we may rely on legitimate interests, for example where you are an existing customer or business contact and the communication is relevant to your role.
We will not share your personal data with third parties for their own direct marketing purposes without your express consent.
You may opt out of marketing communications at any time by following the opt-out links in our emails or by contacting us at admin@lspleadership.com.
We may share your personal data with:
5. Disclosures of your personal data
- Service providers who provide IT and system administration services
- Professional advisers including lawyers, bankers, auditors and insurers
- Government bodies that require us to report processing activities
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
6. International Transfers
We store and process personal data within our SharePoint environment. We do not routinely transfer personal data outside the UK or the European Economic Area.
7. Data Security
We have implemented appropriate technical and organisational measures to safeguard your personal data. Access is limited to those individuals who have a legitimate business need to know.
We have procedures in place to deal with suspected personal data breaches and will notify affected individuals and the Information Commissioner’s Office where legally required.
8. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal and accounting obligations.
For tax purposes, we retain basic customer information for six years after the end of the relevant financial year. In some circumstances, we may anonymise personal data for research or statistical purposes.
9. Your legal rights
You have rights under UK data protection law, including the rights to access, rectify, erase, restrict, object to processing, data portability, and (where applicable) withdraw consent.
To exercise any of these rights, please contact us at admin@lspleadership.com.
If you are dissatisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (www.ico.org.uk).
10. Third Party Links
This website may include links to third‑party websites. We are not responsible for their privacy practices and encourage you to review their privacy notices.
11. Cookies
We use cookies to support the operation and functionality of our website. For detailed information about the cookies we use, the purposes they serve, and how you can manage your preferences, please refer to our Cookie Policy.
This policy has been approved & authorised by:
Name: Sharon Warner
Position: Group Finance & Operations Manager
Date: 24/10/24
Date of last review: 23/04/26
